(English) Celebrating one year of growth in Germany
Posted in : Noticia on by : juaristi Tag:service support
Since JUARISTI opened a new delegation in Germany last September, there have been many changes in the country and its weight in the national market has grown considerably. JUARISTI took a decisive step to strengthen its presence in the German market with this opening, setting up an office to provide advisory and direct support to its clients.
The expansion started when JUARISTI, a leading company manufacturer of milling and boring machines, decided to open a delegation in Erkelenz (next to Düsseldorf, in the west of the country). JUARISTI took a decisive step to strengthen its presence in the German market with this opening, setting up an office to provide advisory and direct support to its clients. The facilities have a production area of 200 square meters, a workshop of 500 square meters and crane capacity of up to 50 tons. This headquarters were added to the commercial office of Göppingen, in the south, and have served as the basis for the expansion plans of the company in the country.
Since the opening of this new delegation, JUARISTI customers have reported their satisfaction confirming that the decision has meant a substantive improvement in the quality of the service. “They value that the service is being managed directly by the manufacturer and not by subcontracted third parties”, says Wolfgang Moll, Head of the Technical Service in Germany. His team provides technical service for all types of machines, repair of components, geometric adjustments and retrofit of old machines to all JUARISTI customers in Germany and neighboring countries.
At present, JUARISTI has about sixty German customers who already have its machines. This coming year the company will make a strong investment in new equipment in order to improve its service. In addition, the manufacturer will install a test bench for heads, improving the spare parts service.
One of the most recent news has been the designation of Volker Hiersekorn as the new commercial manager of the company in the country. Hiersekorn has a long career in the sector and proved experience in the assembly, testing, maintenance and sales of machine tools.
Hiersekorn joins the company in a very exciting phase, with a clear goal: to support and reinforce the growth of the company in the national market. His main functions will be to organize a clear commercial structure to give service to the entire Germany and neighboring countries, to manage the relationship with the current users and to deliver the machinery and technology solutions directly to the final customer. “Our main mission is to be closer to the clients and better understand their needs in order to offer personalized leader technology,” explains Hiersekorn.
JUARISTI’s forecast is that the number of clients will increase exponentially in a short time. Currently, the goal is to achieve a sales volume of 20 million euros in 2020. “We will achieve that keeping on with our philosophy, meeting every individual need with the highest level of versatility, improving businesses through our high-standing services and constructing connected machines to cooperate more intelligently and efficiently”, summarized Hiersekorn.