(English) « Our customers appreciate the added value of a technical service managed by the manufacturer instead of third parties »
Head of the technical service of JUARISTI in Germany
In September 2017 JUARISTI took a decisive step to strengthen its presence in the German market with the opening of a delegation in Erkelenz, in the west of the country. Wolfang Moll, head of the technical service department since its opening, believes that the decision has meant a substantive improvement in the quality of the service and ensures that many customers have sent their satisfaction. They highly appreciate that the manufacturer itself is in charge of this dimension so critical for their business.
What consequences had the opening of the new technical support?
Since we opened this new delegation, Juaristi customers are very satisfied with our service. They value that the service is being managed directly by the manufacturer and not by subcontracted third parties.
What means do you have to carry out the technical service?
We have an administration office of about 200 square meters and a workshop of 500 square meters and crane capacity of up to 50 tons. We are based next to a production plan of MHWirth GmbH, a customer of Juaristi that has 4 of our machines operating continuously.
What does it mean to have your delegation next to the facilities of one of your main clients?
Customers who come to our offices can see not only the machines of our workshop, but also those of MHWirth, which are already at full production output. It allows them to see examples of several customized solutions in a real production scenario, which is crucial for sales.
What scope of action is covered from Erkelenz?
From here we can provide assistance to all Juaristi customers in Germany and neighboring countries.
How many customers do you have in Germany?
At this moment, we have close to 60 clients in Germany with almost 100 machines. We provide technical service for all types of machines, repair of components, geometric adjustments and retrofit of old machines.
Describe your human team
We have an electronic engineer, 2 senior technicians and 5 junior technicians. In addition, we have a person in charge of the spare parts service in the office.
How do you train the technicians?
JUARISTI Spain has its own training program. Our technicians travel frequently to Spain to participate in training programs where they are instructed on the specific characteristics of our products. In any case, the best training in our sector is learning by doing. New challenges appear every day, so we try to involve all our staff in all tasks. In that sense, the close relationship and support of Juaristi from Spain is very important.
What is the roadmap of the Juaristi Germany technical service for next year?
This coming year we will make a strong investment in new equipment of a value close to € 200,000. This investment is necessary to provide specialized support to our clients. In addition, we will install a test bench for heads, so that we can also improve the components service. With these changes we want to reinforce the idea that we are the best partner that our clients can have.
How do you evaluate the condition of Juaristi in Germany?
We are on the right way. This year we will meet the objective with a sales volume in service of approximately 1 million euros. The service and sales market is very good at this time. Commercial companies invest and reports seem positive for 2019.